DALLAS, December 19, 2018 (Newswire.com) – Today, STAT Overnight Delivery — a leader in medication delivery serving the pharmacy market — announced that it has added SMS texting to its growing suite of technology offerings. This new feature, which is provided to customers at no extra charge, is an extension of STAT’s commitment to continually improving communication between pharmacies, patients, and drivers.
“Our pharmacies have received positive feedback from their customers about getting real-time text updates about their medication,” said Nick Burns, manager at STAT Overnight. “Additionally, pharmacies have said that using texts has decreased calls from patients and therefore increased their productivity.”
The SMS updates inform customers when their order has been submitted by their pharmacy and when the package has been delivered. The update also provides customers with their order number, a customer service phone number, and a link to the STAT website. Many pharmacies nationwide have recently committed to deploying the text updates.
“The service was excellent. I was able to reach staff when I called,” wrote customer Karen Aaron in a 5-star Google review. “They were very professional and delivered my medicine to my front door during the time that it was promised.”
The addition of texting is part of STAT Overnight’s commitment to making delivery as convenient as possible for pharmacies and patients. STAT also provides GPS tracking, photo capture of delivered packages, signature capture, and email notifications. All product updates are delivered in one convenient installation.
About STAT Overnight Delivery
STAT Overnight specializes in medication overnight delivery services for the pharmacy industry. STAT delivers hundreds of thousands of medication packages every month on behalf of customers all over the Southwest region of the United States. Founded in 2012, STAT Overnight Delivery has created more than 150 jobs in four states — Arizona, Missouri, Oklahoma and Texas — and is expanding nationwide. A Denver, Colorado office will open in 2019. Learn more at www.statwebsite-staging.u94yyh0r-liquidwebsites.com.
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It’s an undeniable phenomenon, in modern American society, that technology has advanced beyond what anyone could have conceived a mere one hundred years ago. We live in a remarkable time where the entire knowledge of mankind is at the touch of our fingertips. No longer must each home feature the most up to date Encyclopedia Britannica collection in order to demonstrate the household’s sophistication and capability to learn. Instead, homes now have one or more computers that allow them to access the “information super-highway.” Anything a person could want to learn, no matter how big or small, is delivered to their screens in a matter of seconds.
Want to learn a foreign language? Want to see how many marbles it would fit inside a basketball? Want to see who won the 1943 World Series? Want to see a video tutorial on how to change a garbage disposal? The knowledge that can be discovered is vast and incalculable.
In addition, we carry around devices in our pockets that can tell us, with pinpoint accuracy, where we are located, anywhere on the planet, and directions to where we are hoping to go. Smart Phones are built with the ability to create crystal clear photographs, to call people on the other side of the globe, or even to hunt and capture digital Pokemon on our front lawns. Even our lingo has changed, with hashtags, Tweets, and emojis taking the place of what used to be hand-written and personalized letters, phone calls, or neighborly visits. Yet despite the incredible advances in technology, and the capability to communicate with anyone, anywhere on the planet, there are still those who feel completely isolated and alone. There are still those who feel forgotten and left behind.
A mere 30-40 years ago, residents would not only know the names of every member of each of the households on their block, but they would likely recognize and say ‘hello’ to a few people as they run their errands on any given day. If a particular neighbor was not seen for a few days, one might stop over to see if everything was all right.
Today, those old-fashioned person-to-person social skills are being replaced with social media arguments and texts.
So what happens to those who are in need of a helping hand, from time to time, but who do not have anyone to rely on? What happens to those who fret, on a monthly basis, over how they are going to get to the pharmacy to pick up their much-needed medication or other necessities? What about those who are suffering from a disability that leaves them unable to even leave their home?
Thankfully, there are pharmacy delivery services that specialize in medication delivery. STAT, based out of the Dallas-Fort Worth (DFW) area, has been helping thousands of customers who depend on others to ensure that their monthly pharmacy delivery arrives safely and intact. The DFW medication delivery company uses only the state of the art technology to ensure that every delivery arrives on time. When it comes to medication and other medical necessities, time is a relevant factor because you never know when actual lives are on the line.
By The Numbers:
In 1964, there were 72.9 million baby boomers in the US. The baby boomer term is, of course, a reference to the post-Great Depression/post-WWII generation that is generally agreed to have started in 1946. At the end of the year 1946, there were approximately 2.6 million baby boomers. By 1999 that population jumped to over 78 million, including those who immigrated to the U.S. With millions of members of the Greatest Generation well into their golden years, medical courier services are no longer being considered a luxury, but are instead becoming a necessity.
It is projected that not only will baby boomers themselves become an important demographic shaping the medical industry, but the “sandwich generation” as well. The sandwich generation is a term coined to describe those individuals juggling both the medical needs of aging parents while also caring for the medical needs and responsibilities of children of their own. Aside from stretching their personal resources thin, those in the sandwich generation are having to ration the time in the day as well. Medical couriers have alleviated the burden of having to run additional errands to pick up medications from the pharmacy.
There is also, among the populations that are reaching their golden years, an increasing number of individuals and couples who are childless. This is a percentage which has been steadily increasing from its original 16%, decades ago, to a forecasted estimate of almost one quarter of the elderly population by 2030. Yet age is not the only factor that is driving the need for medical delivery services. Another important demographic of those who are taking advantage of medical couriers are those who are incapacitated due to a disability who are also faced with the challenge of not having anybody to depend on. These are folks who either no longer have family members to aid them or have friends and relatives who are unwilling to take on that type of responsibility. The number of Americans who are suffering from disabilities that are powerful enough to knock them out of the workforce and leave them unable to pick up their own medicines and necessities is ever growing. This is why it is important to have medical courier that you can trust.
Medical Delivery Fort Worth/ Medical Delivery Dallas
STAT is a medical courier that provides private delivery services for individual patients as well as those businesses that require 24/7 service. Everything from a particular wing in a network of hospitals to a customer’s front door, STAT provides overnight and same-day delivery service options to all of Texas, Oklahoma, Arizona, and the southwest regions. No matter what the cause is that puts a person in a situation in which they cannot make the regular trip to the pharmacy, STAT is there to help.
Although real time tracking has become a standard feature that appears in many courier services, its importance cannot be under-stated. After placing your order with any courier, you are going to want to know what is happening with your package. Where is your package in the delivery process? Is there construction, traffic, or weather that have caused a delay? What time can you expect your package to arrive? At STAT, the guesswork is taken out as you can follow your package, in real time, through every step of its journey. To facilitate the real-time tracking, STAT utilizes the latest GPS technology which also ensures that every courier knows exactly where their next stop is going to be.
However, medical couriers are not just for those who are unable to leave their homes. Think of the last time you made a trip to the pharmacy and try to remember if the experience was pleasant or not. Do you remember waiting in a long line, only to get to the front and be told that your prescription wouldn’t be ready for another hour? Do you remember sitting on that uncomfortable metal bench that seems to adorn every pharmacy’s waiting area? Do you remember nervously looking at the others waiting for their prescriptions, wondering if they are there to get medicine for a condition that is airborne and contagious? Those concerns and experiences are a thing of the past now that STAT brings the pharmacy to you. With extremely prompt delivery, outstanding customer service and affordable rates, STAT is proud to be the example of a big city business with small town values. STAT also offers the options of same day fulfillment and overnight delivery.
Responsive Customer Service
Few things can be as frustrating to a customer than trying to resolve a question, comment, complaint, or concern by navigating through a maze of automated options. Whatever happened to the good old days of calling up a company and actually speaking to a living, breathing human being? At STAT, everything is centered around the customer’s satisfaction, and that includes communications about the delivery process. At any point in time, during each delivery, a customer can call STAT and feel confident knowing that they will not be speaking to an automated answering machine. If the package has not made it to the destination or if it has not been picked up in a timely manner, then you need to speak to a real person, not a recording. Responsive customer service can take a huge headache away by answering your questions or being able to look into your concerns and providing you with answers.
STAT understands the importance of patient confidentiality and operates in compliance with all HIPAA regulations.
The STAT Challenge
Switching to a new medical courier service provider can be a big step when it comes to any major hospital, to any big or small doctor’s office, to all different varieties of laboratories, to pharmacies, and to patients. That’s why STAT encourages that you take the STAT challenge. Place an order to have a non-urgent item transported, and decide for yourself about how well STAT lives up to its promises.
Other Services Offered:
STAT is not just limited to making pharmacy runs and delivering the much-needed medication for patients. In addition to their personalized and outstanding customer service for individual patients, STAT is a leader in providing time sensitive deliveries to and from hospitals. Need somebody to get that newly harvested organ to another facility to perform a transplant? STAT is the service that ensures the sensitive tissues arrive at their destination on time an intact. STAT has a fleet of refrigerated vehicles that are ready to go at a moment’s notice. Need somebody who is familiar with hospital layouts, procedures, and policies? STAT has a highly-trained team of professional couriers who understand the importance of delivering to the right place at the right time. Their knowledge and experience takes the guess-work out of the process as they are familiar with the layouts of major hospitals. There is no need to stop and ask for directions or to become hopelessly lost because STATs know exactly where to go and who to talk to.
STAT can also deliver specimens and medical supplies to medical laboratories and health care clinics.
STAT’s electronic signature system allows any shipper to see who exactly signed for any particular shipment as well as the time and date that the recipient received their package. Email notifications are also available for all deliveries. The customer is able to remain completely informed of their shipments’ progress during any leg of a journey.
Having a working relationship between a medical courier with the doctors, pharmacists, hospitals, labs, and patients is a necessity in today’s fast-paced world. When choosing a medical courier service, it’s important to judge a company based on three criteria.
Speed: A medical courier needs to be swift and make their deliveries on-time. After all, in certain cases, lives are depending on it. STAT understands this and will be there when you need them.
Reliability: A medical courier does not have the option of saying a shipment is “lost in the mail.” You need a company that delivers item in the exact condition that they left the shipper. STAT has a solid history of delivering sensitive and delicate packages to the satisfied recipients.
Customer Service: Not all companies are equal, and STAT goes above and beyond to ensure that every customer, whether it’s a major hospital network or an individual patient, receives friendly and helpful customer service.
STAT ensures both the medical profession as well as their clients are dealing with the best Dallas courier service available who will have an in-depth understanding of the appropriate practices when handling essential materials and treat you and your business with respect it deserves.
Get started with a delivery service that cares about you. Learn more about STAT today by logging onto our website at statwebsite-staging.u94yyh0r-liquidwebsites.com.
In the medical world, it is common knowledge that time can often times be a critical factor in whether or not a patient’s treatment is successful. Every minute counts when there are lives on the line. Whether it’s a simple prescription refill or a complicated heart transplant, pharmacists and doctors agree that time plays a major role in many aspects of their professions.
That’s why hospitals, pharmacists, labs, and even patients have been relying on Stat Overnight Delivery for their specimen and medication delivery needs.
What Is Stat Overnight Delivery?
Stat Overnight Delivery is a Dallas-based private medical courier company and the largest medical courier service in Texas, with ambitious plans to expand outside of the state. The company uses the latest real-time tracking technology and a dedication to excellence to ensure that each and every delivery is made on time and accompanied with excellent and personalized customer service. Through the ease of on-line ordering, doctors, pharmacists, and patients can have their deliveries as quickly as one hour.
Stat Overnight Delivery began with the simple yet ambitious dream of STAT’s President and CEO Jimmy Parker. Parker had spent more than a decade in the courier industry, learning the ins and outs of the business. He learned what worked and what did not and knows what challenges and opportunities exist. He understood what customers were looking for in a courier service, and what they would change if they could. After numerous deliveries to medical facilities, Parker began asking himself a few questions:
What if there was a courier service that could provide not only 1, 2, or 4 hour services, but next day delivery as well? What if there was a courier service that raised the bar higher than it had ever been risen before, requiring only the best from each and every member of the courier service’s team members? What if there was a courier service that relied on the latest technology to deliver a service that would revolutionize the industry?
In the end, the Dallas/ Fort Worth (DFW) area native made his dream a reality, and started up Stat Overnight Delivery to focus on two geographical areas: medical delivery Fort Worth and medical delivery Dallas. Stat Overnight Delivery was a big hit, and the success led Parker to grow his team and open branches across the state. Parker’s enterprise was no longer just a DFW medication delivery service, as STAT quickly became the largest medical courier service in Texas, with plans to bring their successful business model across the nation.
STAT provides all of the convenience of a major national company, but does not sacrifice the personal attention, hands-on attitude, and oversight of a small business.
STAT recognizes that each specimen is fragile and needs to be handled with the upmost care. We’ve all seen those viral videos of a driver for another carrier tossing a package over a fence or kicking it down the sidewalk to the front door. This type of shameful behavior is unacceptable in any courier business, and each and every member of the STAT team is trained to handle every delivery with kid gloves. Your packages are just as important to the STAT team as they are to you.
The Latest Technology
Stat Overnight Delivery relies on several technological advances to give them an edge over the competition.
Refrigeration: Not all couriers are equal, and not all couriers have the capability to keep a specimen refrigerated over the course of its transport. Stat Overnight Delivery understands the importance of maintaining a constant temperature for each and every specimen, and anyone in the medical field would agree. Stat Overnight Delivery has a fleet of vehicles with the latest technology, including refrigeration.
Online Ordering: Placing an order through Stat Overnight Delivery is a breeze with their easy to use online ordering process. Simply register through the STAT website, and then you can begin placing orders.
Real Time Tracking: Although real time tracking has become a standard feature that appears in many courier services, its importance can not be under-stated. After placing your order with any courier, you are going to want to know what is happening with your package. Where is your package in the delivery process? Is there construction, traffic, or weather that have caused a delay? What time can you expect your package to arrive? At Stat Overnight Delivery, the guesswork is taken out as you can follow your package, in real time, through every step of its journey. If you are the shipper, you can confidently relay any delivery updates that the recipient asks for. In addition, the electronic signature feature gives the added bonus of being able to determine when the package was delivered and who signed for it.
1-hour delivery: Stat Overnight Delivery knows how important time is. Time is not just money when it comes to the medical field, it can be a matter of life and death. Getting a much-needed organ transplant, a prescription, or a sample on time is of paramount importance. That’s why Stat Overnight Delivery is revolutionizing the medical courier service industry by offering its customers the option of one-hour delivery. Other couriers will boast next day delivery, but their clocks might not even start until the package has been received by a delivery driver. This might add another day or two to their “next-day” delivery. With Stat Overnight Delivery, you can rest easy knowing that your medical delivery is going to be arriving on time. Those in the medical field know that emergencies can happen at any time, and a reliable and efficient courier service can mean the difference between life and death. If time is not as important to you as saving money, then Stat Overnight Delivery has you covered there as well. The medical delivery service offers a variety of options in sending or receiving specimens or prescriptions, including same-day or next-day delivery.
GPS Tracking: To facilitate the real-time tracking, Stat Overnight Delivery utilizes the latest GPS technology which also ensures that every courier knows exactly where their next stop is going to be.
When considering a medical courier service, there is more to consider than up-to-date equipment, reliable GPS technology, and great customer service. Once a courier arrives at their destination, are they going to know where to go?
STAT has a highly-trained team of professional couriers who understand the importance of delivering to the right place at the right time. Hospitals can be a confusing labyrinth to those who are unfamiliar with their layouts, and other couriers could spend hours wandering the halls, looking for the person or ward that they are supposed to be delivering to.
Whether it’s a patient’s front door or a major hospital in the heart of the city, Stat Overnight Delivery waste no time in trying to determine where they need to go. The experience that each courier brings to the STAT team ensures that no package will be delayed because a courier is confused about a building’s layout.
Responsive Customer Service
Few things can be as frustrating to a customer than trying to resolve a question, comment, complaint, or concern by navigating through a maze of automated options. Whatever happened to the good old days of calling up a company and actually speaking to a living, breathing human being?
At Stat Overnight Delivery, everything is centered around the customer’s satisfaction, and that includes communications about the delivery process. At any point in time, during each delivery, a customer can call STAT and feel confident knowing that they will not be speaking to an automated answering machine. If the package has not made it to the destination or if it has not been picked up in a timely manner, then you need to speak to a real person, not a recording.
Responsive customer service can take a huge headache away by answering your questions or being able to look into your concerns and providing you with answers.
Who Is STAT Designed For?
Hospitals – Hospitals are places that never take a break from treating their patients, operating 24 hours a day and 7 days a week. An efficient hospital is going to rely on a courier service that can follow through on their delivery promises. The one-hour delivery option sets STAT apart from other carriers, and allows doctors and nurses to have a better chance at treating their patients. As stated above, hospitals can be massive in size, and it is important for each hospital to select a courier service that is familiar with their layouts.
Labs – There are a variety of different types of labs that can benefit from a courier service. Labs of all kinds will continually send out items for delivery such as blood samples and paperwork. It will be necessary for a reliable medical delivery service to be involved because so many things that are being handled are time-sensitive. Patients who call their doctors, and receive the response, “We’re waiting on the test results,” may not be aware that the test results do not have so much to do with the test itself as much as it has to do with a specimen being transported from one facility to another. Patient care is often put on hold while couriers are making their delivery from labs and it’s critical that the company is always on time. Both the doctor and patients will be waiting on those important packages to move forward in their procedure and day.
Doctor’s Offices – There are doctor’s offices in hospitals, as well as offices that have their own standing building. However, it doesn’t matter which one you’re located at when you find a courier service with experience in the area. Because couriers handle such time-sensitive material, it’s imperative that they have an understanding of the layout of the area that requires their services. While there will be many similarities when assisting a doctor in this area, each office will be unique to the next, and the best couriers will have the experience to know the next steps to take so that they don’t waste any time.
Pharmacies – More and more pharmacies are beginning to rely on Stat Overnight Delivery for all of their pharmacy delivery service needs. It can be frustrating, for patients, to show up at their favorite pharmacy, only to find that the prescription that they need is not in stock and that the next shipment will not be arriving for another few days. Rather than risking losing a customer to a competitor, many pharmacists are contacting STAT to take advantage of the one-hour pharmacy delivery option.
Patients – Not all who rely on medical courier services are experts and professionals in the medical field, and patients are finding the benefits of ordering their prescriptions from the comfort of their own homes. Some patients are opting out of standing at the long lines at the pharmacy, and are choosing to order their prescriptions from home. In other cases, some patients can find themselves in a situation in which they are immobile, unable to get to their local pharmacy, and without friends or family to rely on. Stat Overnight Delivery solves this dilemma by delivering each patient’s prescriptions to their front door.
Stat Overnight Delivery understands the importance of patient confidentiality and operates in compliance with all HIPAA regulations.
The STAT Challenge
Switching to a new medical courier service provider can be a big step when it comes to any major hospital, to any big or small doctor’s office, to all different varieties of laboratories, to pharmacies, and to patients. That’s why STAT encourages that you take the STAT challenge. Place an order to have a non-urgent item transported, and decide for yourself about how well Stat Overnight Delivery lives up to its promises.
Stat Overnight Delivery specializes in servicing the medical industry, making it the largest medical courier service in Texas. From servicing all major labs to entire hospital systems, STAT’s veteran management and driver team are experts in picking up and delivering time-sensitive specimens and medical equipment that are crucial to the diagnosis of a loved one.
Visit www.statwebsite-staging.u94yyh0r-liquidwebsites.com/ to get started with courier services for your pharmacy with Stat Overnight Delivery.
When you require courier services for your hospital or doctor’s office, you may think that they’re all the same. However, there are some courier services that are a step above the rest because they apply state-of-the-art technology and impeccable customer support that makes the process seamless. Guesswork should never be involved when it comes to courier services, and here are three services you should make sure the medical courier has available.
1: Real-Time Tracking
Real-time tracking takes the stress out of sensitive material delivery. When you can easily check when the package will be delivered, you can plan medical treatments and your day more efficiently. This not only saves you time, but it also keeps your office running efficiently so that staff and patients can focus on what’s in front of them while keeping up with tracking.
2: Online Ordering
Lets face it – online ordering is incredibly convenient because it allows you to get courier services when it fits in your schedule. If the courier service doesn’t provide advanced features such as online ordering, make sure you do your research and compare them to a company that does. You’ll find that online ordering makes the process easier and there is nothing lost in translation because all of the information you need is clearly on the screen. Of course, if you have questions, you can reach out for further clarification, but online ordering capabilities is a great place to start.
3: One-Hour Delivery
While you won’t always need one-hour delivery when you enlist courier services, you should make sure the company you choose has it available. You never know when urgency may be necessary for your medical business or other business that deals with time sensitivity. While there are many features and courier services that you should expect from professionals, make sure that these three are included in the company that you choose.